Returns & Exchanges

At Alpha-H, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products purchased directly through our website.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of receiving your order with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Ensure the items are securely packed in their original packaging. We recommend using a tracked shipping service to ensure safe delivery back to our warehouse.

• 3.
  Return Shipment

  Affix the provided return authorization label to your parcel and drop it off at your nearest authorized postal service location.

• 4.
  Refund Processing

  Once our team receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.